Jim at Hackrepair.com responded immediately to my phone call, communicated clearly about my website problem and the cost to fix it. Within a few hours my site was clear of malware, the Google virus warning was removed and a vexing, recurring condition that my former website manager couldn't repair was resolved.
Nancy Manning, Travis Audubon We recently moved our website from Yahoo to TVCnet. What a difference! The customer support offered by TVCnet is lightning fast and personal. Their willingness to work with our part time staff and patience with those of us who aren't website literate has impressed us time and again.
Arnie G., Attorney I am an attorney and have had my high traffic divorce website hosted by tvcnet.com for the better part of 15 years. I can say without hesitation that they provide an extremely reliable web hosting service at a very fair price. There are simply no problems to deal with-ever. Any issues or questions which I have are dealt with by Jim in an incredibly fast manner. It is a good feeling to know that there is someone who is familiar with my site. Jim is always ready to give personal service, unlike the customer service rep at a big here today gone tomorrow company whose only interest is to get you off the phone. I strongly recommend that you consider trying tvcnet for cutting edge hosting and other services.
Dr. Steven Sadeghian, Publisher, US Smoke And FireI found my website had been hacked on a Friday evening... Not knowing what to do I called Hackrepair.com and asked him if he could help. In less then 3 hours, Jim made all the required changes, located the hacker, made copies of the information and restored the site. All done before midnight... People like Jim are a rare find in any industry.
Jasmine Gordon, Deity Design Hackrepair.com has been more than support for me, it's provided reassurance and confidence that my sites will remain secure if I follow their advice on how to better maintain and protect myself from common, vicious attacks. Not only do they help solve the problem, but they make sure to inform you on how to further prevent the problem.
Jim Walker was very knowledgeable, patient and helped me solve all of the problems I addressed with immediate attention.
At a time of need when I did not know who to trust or turn to Hackrepair.com not only came to my rescue, but to many others. Thank you to Jim at Hackrepair.com, I will recommend you to anyone in need!
Tatiana, Free Lifestyle Blog, LovingFit A couple of month's ago, I discovered that my website got hacked. I was in total panic and of course I got in contact with my hosting company at the time, and the only respond I got back from them is pretty much some links with information and their apology.
I was stuck and this is how I found this hacker repair service, and thank God I did. He fixed and secured my site while having an amazing amount of patience, he also gave me great recommendation on how to keep my website more safe. He responded to each and every single email within a few minutes as well as phone calls. Then I found out he has a hosting company as well and I was very happy to transfer to TVCNET, Jim took care of everything, and on top of that secured my site even more.
This is the best customer service I've ever experienced and I am going to recommend TVCNET to all of my friends. Thank you Jim for all of your hard work and patience.
Jeff R - Pittsburgh, PA When the malware issues on our former server got out of control, Jim and the staff at TVCNet came to the rescue. They went beyond expectations, working on the weekend and into the night to get our problems resolved. And yes, they even picked up the phone and answered all emails--how refreshing. Don't even think about using another service for your server malware and virus issues. Thanks again!
Mark Swarbrick, President, Swarbrick Software, Inc. Hackrepair.com did an awesome job! One of our websites was hacked and banned by Google. Jim got right on it Friday evening and had everything fixed within hours of my call. I was very impressed with his knowledge and how he was able to quickly identify all the backdoor scripts hacker had buried within our website. I would highly recommend HackRepair to anyone.
John Addison, Publisher, Clean Fleet Report Within 5 hours of first contacting Hackrepair.com they had diagnosed our site and removed malware that had reduced our traffic by 80 percent. Jim communicated with quick emails as he diagnosed and fixed. He followed up daily for 2 weeks to make sure the malware had been removed- which it had. We recommend Jim Walker at Hackrepair.com
Chad Williams We greatly appreciated the work Jim did for our company and would happily use his company again and recommend them to anyone else for that matter. They provided excellent value per dollar spent and the level of customer support was beyond satisfactory. Job well done.
Luis Martins, Bear Ground I called HackRepair by phone and Jim helped me clarify an issue I have having for months with iframes free of charge. Avast and G-data would block my members from entering my website. Jim came to the rescue and explained iframe comes from a program i have installed for my banners. I learned a simple update will fix it. Thank you! :)
Tom, Trail Designs I've worked with many hosting companies, but I've never seen one so proactive with service and support. I can't think of a single time anyone else has ever contacted me on a support issue before I asked, indeed before was even ready to deal with the issue at hand, but did see it looming on the horizon. I'm very impressed with TVC so far.
Wesley Banks, Workout Head Phones Thanks for the unbelievably quick response and walking me through everything you did to correct the problem. I feel like I'm better prepared to prevent any future security issues with my sites due to HackRepair's efforts.
Justin McAffee, The Nevada View I am so relieved to have control of my website again and have my web presence and status with Google and Facebook back, and so quickly. When I turned to my original hosting company, they told me good luck with that and that I might want to try doing some research on the internet. After hours of pulling my hair out trying to figure it out myself, I decided to find someone to help. I found hackrepair.com. Jim Walker answered the phone, assured me we could fix it, and told me what needed to be done right away. Going further, he told me what I needed to do to prevent this stuff in the future, and he gave me the tools I needed to ensure that. Don't pull out your hair trying to fight malware yourself. Send in Hackrepair.com!
Tim Timleck, Lawrence James Digital Inc. When I needed to find a robust and scalable hosting solution with a special emphasis on security for a large well known brand website, Jim's services fit the bill. Jim went above and beyond to help us solve our issues with security, and helped make the move to his servers a much smoother one despite many challenges. I wouldn't hesitate to recommend his services to anyone, both large or small. Our global website has been running flawlessly since moving to his servers. Thanks Jim for all your help, and patience.
Paul Prato, Scrip Our experience was second to none with Hackrepair.com. We had hired two other big companies to assist with our website hack. We spent an enormous amount of resource and over a month of challenges with these firms. We were about to give up then we found Hackrepair.com. In 24 hours our problem was solved and for a better than fair price. He did what others failed to do! But better than the service Jim was true to his word. We highly recommend HackRepair great people and talented.
Tommy Lai, ON, Canada Jim Walker of Hackrepair.com provided immediate assistant to solve some issues on our website in which my hosting company failed to help. His service and attitude is the BEST IN CLASS! He also followed up with us to make sure everything is alright! I would recommend TVCNet.com as a web hosting company.
David Bridges, NBDStudios.com One of the big selling points that I tell my friends when they come to me about hosting and domain service is that, yes, there are lots of free or cheep sites out there (because its always 1st thing they bring up).
But they all have fine print which if you are using them for buisness purpose they have a right to everything on your site. Most people dont know this and so I tell them "If you are selling or making money do not use those cheep or free sites. You are gambling with your hard work to save a few $$$." And I tell them, "I have a good host/Server company that you should use," and I direct them to you.
So anyways I would add that on your site because so many people dont know that they sign away a lot of the rights to the stuff they display/sell with those sites/hosts. And the free sites can actually demand a % of anything you make using them. Just something ive noticed is a huge selling point to every friend I talk to and all end up wanting service like you provide.
Ken Thompson, Stone by Nature Earlier this month I contacted Jim at Hackrepair.com concerning a malware problem on my website, it had been so badly hacked that the website was black listed by Google. Business was at a standstill and two other internet firms had tried to resolve the hacking without success, needless to say we were at wits end. Jim assured me he had a fix for the problem and true to his word had the website up and running within 12 hours, unfortunately the fix was temporary and a serious hack, due to some internal scripting issues, occurred again shutting us down once again.
Customer Service is fast, knowledgeable and personal. No comparison with the big guys. Try the difference. You will be pleased.
Ron Edelstein Rhinestone Heaven In 2008, my merchant processing company told me that I had to have my websites PCI Compliant. This was something I had never heard of. Apparently neither did the web hosting company that I had been using for the past 9 years.
When McAfee Secure did a scan of my websites, it was a disaster. 40 + issues. It took months to get very minimal results but no major resolutions and I was on the verge of losing my merchant account because my web hosting company could not identify a lot of vulnerabilities.
McAfee Secure did me one solid and that was to recommend TVCNet. What a revelation to do business with a professional company who responses so quickly and really know their PCI stuff. Jim cleaned up the mess from my previous webhosting company in no time. McAfee was in some cases using 3 or more IP addresses for one website which caused constant issues.
Jim and his team are first rate. I know that I am in good hands and I will be dealt with in a timely manner. In these days of holding on the phone to speak to a technician, it is a pleasure to get a email confirmation and solution from TVC.net in a matter of minutes. TVC is a godsend to busy Internet executive. I wish him and his team a hardy thanks and best wishes for a great future in business. I tell all of my friends and colleagues to use TVC net!
Jim Walker is a gem! And he has an excellent support time who are there around the clock.
Jane Sheppard, Healthy Child Switching to TVCNet.com was the best thing I ever did for my business.
Since we are an e-commerce business, web host reliability is extremely important to us. Since 1997 I've used several web hosting companies and experienced a lot of down time, security issues and pretty weak customer service. TVCNet.com has the best customer service I've ever experienced. I was pretty amazed that they actually moved my website for me!
I'm technically challenged and needed a lot of help figuring things out and they were very patient and explained everything so I could understand. What a relief to know my website has the best uptime possible and there is always someone right there to answer my calls if anything does come up. Thank you!!!!
Frances, Family Heritage Templates.com In five years of hosting with TVCNet I've experienced excellent service, support and care. E-mails and calls are answered promptly. Support is always knowledgeable, friendly and helpful. When problems do occur (rarely) they are handled and swiftly corrected. Looking for a reliable and conscientious web host? Try TVCNet.com first.
Chris Raab, 9to5computer.com Wow- not only was my internet APB answered immediately by Mr. Walker at TVCNET regarding our Malware attack, he had us back in business within hours.
As an international Distributor of computer parts, we can not afford to be down for even one minute as our customers depend on is in the same fashion that we now depend on TVCNET.
There would be no other recommendation than Hackrepair.com if you want the job done, and done right!
Myra Wood, Woodworksart.com This guy is a genius. Thank you hackrepair.com
No affiliation, just an EXTREMELY happy customer.
http://hackrepair.com is the place to go if your site has been tagged as having Malware or has been hacked. After Months!! not weeks, months of utter frustration, dealing with other webmasters, my hosting company and submitting for a review myself numerous times. Jim was able to clear up the problem within a day. OMG!! I don't know how he did it, don't even want to know how how he did it, I'm just grateful he did. Thank you Jim!
I highly recommend him.
Bill Kleist, Identitygraphicdesign.com The gang at TVCnet has been one of the most impressive companies I have ever worked with. Never has anyone been so responsive to my calls or emails - I mean we're talking minutes!
Also, not being familiar with the inner-workings of the web world, there were times where I was beside myself with frustration. Jim was always gracious and patient with me, and saw me through to the end of my problem - every time.
I really can't say enough about how great TVCnet is, I highly recommend them to anyone!
Rick Bergeron, ChainWeavers.com I received notice from my CC provider regarding implementation of quarterly PCI scans. My previous host claimed to be PCI compliant but did not pass the scans and refused to make changes necessary to pass a scan.
I did quite a bit of asking around and found that tvcnet.com was one of the best (if not THE BEST) host for merchants needing to prove compliance. Jim had all the answers to my questions without any pushy sales speak. From start to finish, the move from my non-compliant host to tvcnet.com was a few hours with hardly any downime. With zero changes to our e-commerce site, we went from several dozen items causing a scan failure to PASS on the first scan; the only difference was the more secure setup with tvcnet.com. Support time is measured in minutes, not hours or days as with other hosting companies.
Everyone needs to ask the tough questions when contemplating changing hosts. Being able to read customer comments means more to me than advertising claims. I hope that these comments help someone else with their decision on choosing tvcnet.com for their hosting and compliance needs.
Annette, Wishing You Well, The Best in Favors Jim Walker of TVCNet is not only a very knowledgeable man, but also a very patient and wise man. You see, I recently had a problem with publishing my site to the ftp server. The publishing would fail half way through the process, leaving my site a garbled mess. I have been using the same website program for years and I've published changes to the server thousands of times, so I was so absolutely sure the problem had to be on the server. I sent an URGENT email to the support team, and boldly called the support phone number just minutes after sending the email.
I was very upset and stubbornly claimed that the problem was with the server. Jim was very polite and promptly did some diagnostic testing on his end. I suspect he knew all along that the problem was with my computer and my firewall, but he was wise enough to know that I was not ready to believe it.
He gave me suggestions of what to do on my end while he tested the server on his end. Even when everything else was ruled out and their was no doubt that the server was working just fine, he never left me hanging with my own computer problem - - he actually helped solve the problems with my computer, which inadvertently solved the publishing problem. I have been with two other hosting companies before TVCNet and their support team can't hold a candle to yours. Thank You again!
Master Philip Toledo, Inner Self Center Institute I have been with TVCNet.com since May 1,1999. I am Totally Impressed with Jim Walker and the Technical Support Team when I have a Question or Electronic issue with my PCI Compliant Company. Their Response is Fast and have the Solution within one day. My Headache of Spam is solved with TVCNet.com AntiSpam Program. Jim Referred Constant Contact to me when I had a Email Blast problem. Also to Register my Domain for more years is Fast and Easy with TVCNet.com Internal System. I feel like the Team of TVCNet.com is like Family over all these years as they have Solved all my Business Problems within one day of my Questions and Electronic issues with a Caring Attitude. I would Strongly Advise You to be part of this Wonderful Organization! They really Care!
John Dorrill After discovering my website was being flagged by google as a malicious site I was livid. After reading the badwarebusters.org forum for a while I called Jim Walker at TVCNet late in the evening. Jim gracefully and expertly turned a situation that could have been very negative for me into a positive and learning experience with great results. When our websites or our client's websites get trashed for whatever reason, we may find ourselves in a state of anxiety or confusion. At that time we are in real need for expertise that can help us with our technical issues and help us to understand the gravity or complexities of our problems and get to a viable solution quickly and efficiently.
A web hosting company should not only provide a good service but it is a real bonus if they are staffed with knowledgeable support technicians as is TVC.Net. In web development it is totally about quality. Service and quality is more important on the web than anywhere in the business arena. I am learning that only a few web hosting companies are really dedicated to making sure service is foremost. I very much appreciate Jim Walker and TVCNet for their invaluable help.
Ben, Prairiestate Products Jackson I wanted to take the time to tell you Thank You. I was extremely frustrated with our current host. I appreciate the time you took with me this am (without any fee) to explain to me the direction we needed to take. After being put on hold by our current host and still not getting a solution to our problem you gave me clarity. I feel so much better knowing that our company will grow and that if we have problems you will be there to help us. There are a lot of computer terms I don't have clue about but I having feeling after we start doing business with you I will learn. Do you have any ideal of how helpful you were this morning. Thank You for responding to my request so fast. I look forward to working with you. Again Jim Thank You, Thank You, Thank You.
Jacie, NRG Saver Supply You have real "hands-on" service that I haven't found anywhere else in 12 years of having a web site.
Do you guys ever take a break? TVCnet is really serious about the 24/7. You guys are great.
Dave Clifford I've been hosting sites with TVCNET for 10 years now with 3 of my own sites and a couple of recommendations along the way. I don't recommend anything unless I'm completely sure about it, and TVCNET is something i am VERY sure about. Technically they are unbeatable, access speed, up time, available gadgets, easy to use control panel, this works for any level of web site and any level of user. But it's not just that. When trouble hits they are there, up front, on the ball and all knowing. Jim has gotten me out of a few holes that I managed to get myself into, has always been open to new requests and runs support with a very personal touch. The peace of mind of knowing that your web site is fast, safe, easy to manage and in good hands is worth every penny. One question for you if you are not already hosting your site here... WHY NOT? Did Jim pay me to say all this? No, and I would refuse to do it if he had. No bull, just a great company.
And all true,
Cheers...
Dave
George Robertson, Lock Pickers Mall I found TVCnet.com as a result of being referred to them by McAfee Secure, a well known company that provides online businesses with security scanning and certification. They told me TVCnet.com was one of the very few hosting companies they felt comfortable recommending... Read more...
I'm impressed with the level of customer support, especially with regard to PCI compliance as this was the major reason I left my previous host -- they had no support and no conviction toward supplying security for ecommerce customers.
Dana McKibben, Lufkinrotary.com Your company found viruses on my site that not even McAfee could find. I always keep backups that are never put on the server and because of your prompt service my site will not harm my clients nor your other clients on your server. This is why I will always put my trust in your people and company and why I changed from the other hosting service. The biggest shocker was when you called me personally and what company does that?
James Jennings, Plant Sciences Inc I do not know if you know it but you have been one of the best groups I have worked with in 20 years. Thanks for being there!
Roman Trutiak, Fastwebsites.com You might be thinking why an independent hosting company deals with TVCNet.com The reason is that TVCnet.com has put the Fast in Fastwebsites.com for the past 9 years. Their support in outstanding, and their servers are the most reliable, and up to date with the latest and greatest scripts. Makes my job easy.
Steve White, i2iK9 Having had a web presence for over a decade and a half, I can confidently say TVCNet web services are second to none. Their staff is courteous and responsive. Their hosting is ultra-reliable. Their support is effective and FAST. If you need bullet-proof web hosting TVCNet is the ONLY place to go.
Carol Drobek, Printed Light I've been an TVC customer for a few years and can highly recommend them as a web host. I feel that the technical support I need is there. Jim Walker is available and knows his stuff. It is invaluable to have someone to actually talk to when a problem arises.
I may not take advantage of all of the features TVC offers but I have to say that I really love the awstats. They give a really comprehensive and, to me, an interesting picture of how my web site is doing on a daily basis. I feel very confident in this hosting service and the price is right too.
Brian Cane, PacifiCal Realty Group A year after I ended the relationship with my web designer, I, to my surprise, discovered that the web designer had set up my company website account in his name.
When I walked into the office on Wednesday morning and my company website was non existant and my email accounts had been suspended, I was happy to know that with one phone call and no hold time, I was able to speak with Jim and he had me back on-line within 2 minutes. Now that's customer service!
Sue, Easy to be Green Thank You for all the support you and your staff have given me. Most of the things I am doing are for the first time so the learning curve can be very daunting. Fortunately, I switched to TVCNet and have found the support and positive working relationship that I needed. I feel so good about hosting with you.
Mary Alice Catherina, Maschott LLC I have really appreciated the service and support I receive from tvc.net. I switched my website from startlogic to tvc.net and I have been VERY happy and "Hackersafe" ever since. Thank you again for all you do.
After working with several different hosting companies tvc.net is the only one I recommend to my business colleagues.
Jason Lammers, Jurgen Industries, Inc. Thanks for getting everything switched over for us seamlessly. In over 48 hours of getting no where regarding the problems we were experiencing with iPowerWeb you not only helped me troubleshoot the problem in less than 10 minutes, the complete move of our web site to your company took no time at all.
I'm confident I've found someone I can count on if we have any future problems with our site. Thanks for all the help getting me back to running my business; not my web site!
Arthur McCormack, Farmers Insurance Agent As of late you have taken over the management, organization and marketing of my web page. Not only is your work superior to that of your competitors but I have been highly impressed with the courteous service you provide, which in my opinion is one of the simplest things to do and yet the hardest to find.
In addition to phenomenal service I'm blown away by your prices and thorough follow up. I would most certainly recommend you to family, friends, and clients in need of your services.
Catherine Anderson, JustOrganizeYourStuff.com Frankly, I don't know where to start with my words of appreciation to Jim and his staff at TVCNet. My web site has been the single most challenging aspect of my business. And, since our web site IS our storefront and office, it is the only place our customers can go to understand our business and purchase our products. It is vital that our customers get a GREAT first impression and they feel safe ordering online.
We moved our site to TVCNet after another webhost declined to help us become PCI compliant without a huge investment in a dedicated server. We have little experience in all the issues that could and will arise in the maintenance and security of a web site. We needed a great, affordable host that would be secure and that would work with us and help us learn what we needed to learn to keep our site running smoothly. Our company is still a small start-up and security is a top priority, but the cost of a dedicated server was out of the question
TVCNet has been fantastic and I do not use that word lightly. They moved our site quickly without incident, they checked to make sure everything worked as it should, they worked with us to make sure our site was compliant, and to top it off, most recently, they effortlessly, almost instantly and mostly likely with a little laugh, fixed a stupid error I made that removed access to my homepage.
I don't really think I can find the right words to express my gratitude for their customer service. Thank-you.
Jonathan Lloyd, Manager Of IT, Catalina Lifesciences, LLC We began with TVCNet in our infancy with a single eCommerce website on a portion of one of their servers. Today we utilize 3 dedicated servers (soon to be 4) that are all built, managed, and monitored by TVCNet.
With the help of their team, we are on the bleeding edge of technology in both hardware and software, and operating over 300 websites with a personable support staff fulfilling our every request.
In fact, the hundreds of hours of free support they have provided over the last year has made the cost of having these servers very manageable.
After seeing how other web hosting companies have operated, and having a few bad experiences myself, I can say that nothing can compete with the personal and professional experience I have had with TVCNet.
If you're a new customer, managing 1 website or 100, you owe it to yourself to talk with the people at TVCNet and see the way a web hosting company should be.
Matthew Bredel, TheWebReviewer.com At the beginning, I started out using the simple and very inexpensive hosting service of GoDaddy. Over the past year, though, my website grew substantially and as it grew, I started adding privacy and security seals (like Hacker-Safe) to my website. At this time, I learned that GoDaddy was not about to support what I was doing without paying a bundle for a dedicated server. I needed a good, affordable host that would be secure and that would work with me. In addition, I am not an online guru by any level and the thought of changing hosts, moving webpages and re-setting up my SQL database seemed like a nightmare.
I was then suggested TVCNet from a collegue in the business. First, TVCNet was a Hacker-Safe certified site itself, which gave me a lot of confidence in maintaining my own security. The price was very reasonable (and now I have a lot more space and Bandwidth). But the real gem of TVCNet was the support and the work that Jim Walker put into my move. My nightmare of a move became very easy. Jim was very prompt in working on the transfer and the down-time of my website was virtually zero. I am extremely happy with the product, user interface, security and most importantly, the support provided by TVCNet. Great Job guys! I will be using you for all of my hosting needs of the future. Thanks for everything.
Rosemary Falkland Islands Sheep Farm Living way down near the bottom of the world - on a remote Falkland Islands sheep farm (to date still offroad) - the Internet made a vast difference to our lives when it arrived here some years back. The construction of a farm website was a logical step - so a friend designed one for us, recommending TVC as host. We've never had cause to regret going with her advice.
TVC may not be the cheapest around, but they offer unbeatable service. The people at TVC have never once growled at my naive questions, snapped at footling queries or treated me as unimportant. Always polite, informative and genuinely keen to assist this idiot woman (now maintaining the site herself), he and the other staff at TVC are unfailingly helpful. It's comforting to know that however much I screw up, Jim will help me get things sorted and ticking over nicely again.
I recommend TVC wholeheartedly to anyone seeking good old-fashioned customer service and a safe host for their precious website, however small it may be and however remote their physical location. You're just a click away from help, with this company.
David Barnett, President, Mind Grind TVCNet is an integral part of my business.
They provide high-quality web hosting and email services at a great price and back it up with top-notch professionalism -- an unbeatable combination.
Jill Osborne, Interstitial Cystitis Network When we relocated our large health community, which included a thriving mail order center and 14,000 member support forum from our old provider to TVC.Net, it was with trepidation. As other users have said, moving from a large, established "ISP" to a smaller company was worrisome. It was quickly apparent, however, that our worries were baseless and that this was an excellent choice to make.
Not only were Jim and Moses exceptionally helpful in transferring our dozen or so websites, setting up and/or transferring SSL certs, etc., but as our sites grew, he helped us select and implement a new dedicated server with lots of extras that required implementation. He did it all at no extra charge other than the cost of software that we purchased. The hosting fees are certainly very affordable as well!
Now I will say that setting up a dedicated server is not without its stresses. It took a few extra weeks to really smooth things out and aside from an unexpected hard drive failure which they resolved quickly, server performance has been very smooth and consistent.
What is undeniable is the extremely high level of support whenever an issue surfaces. Jim is available by phone, email, support tickets and AIM. Daytime, evening, workdays and weekends!!! Does the man ever sleep?? Beyond any doubt, Jim & colleagues provide the best technical support we've ever encountered from an ISP. They make the other, large ISP staff look like inexperienced novices.
If you're looking for managed dedicated servers, I think that TVC.net is an excellent choice!
Kevin Michel, Coconut Grove Imports
I recently had a web site designed and I use TVC.net as my host service provider. I experienced trouble getting my Outlook Express set up to properly send email's to my customers, so I tried trouble shooting to fix the problem but was unsuccessful. I called Jim Walker at TVC.net and found him to be courteous and extremely helpful. Through his knowledge, experience and understanding of my problem he was able to walk me through the process of getting my problem fixed, and it took less then five minutes! Thank you Jim and TVC.net
Bart Baggett, Handwriting University.com
Just a quick note to say your service has been amazing. After hosting my website over 10 years, I won't dare move companies. You've been there at midnight to solve problems and always look out for me in all emergencies. I've used other companies for other websites and was always dissappointed compared to you. You've got all my business!
Jennifer White, Laughing Dog Enterprises
~Big Service for a Small Business~
Jim Walker and TVCNet have provided me with excellent customer care and hosting set-up assistance from the start. Even before I switched web hosts, Jim gave time and attention to matters that were very important in my decision process.
My website had been the victim of a hosting service buy-out gone bad, and my impression of out-of-town hosting services had been terribly soured. I had lost business and disappointed clients due to server errors by my former host, so I was reticent to make a commitment to a new one without lots of assurance.
Jim Walker patiently walked me through many of the initial steps and completed my domain transfer himself to insure the migration went smoothly and completely without trouble. He was available at all hours of the night at a moment's notice, which I felt went above and beyond the call of duty.
My company uses a website mostly to provide information about my professional services and to serve as a contact portal to those researching my field. I utilize one of the smallest packages available from TVCNet, but the quality of service I have received has been fit for a Fortune 500 company.
TVCNet offers an impressive value and many useful tools, such as site visit analysis and spam control, for extremely reasonable fees. I feel very confident that any website concerns will be attended to promptly and with that personal touch missing from so many other hosting services out there. TVCNet is just what this small business owner needed to remain interested in maintaining a web presence. As my website needs continue to grow and change, I know Jim Walker and TVCNet will be there to support them. I wholeheartedly recommend TVCNet hosting services to all businesses, large or small.
David Tucker, Web Designer, All-SEO.com
Just a quick note regarding hosting and any future needs.
The organization that I am aligned with is not one of those large faceless companies that consider its customers just another number.
I was introduced to TVC last year from a trusted friend, David Barnett, at www.mindgrind.com. TVC caters more to developers and designers, and not to the masses.
The service has been excellent, and staff seem to be available 24/7. I always get a response quickly until any issue is resolved. They have some very talented IT people in the support department.
I just wanted to put the word out regarding any hosting opportunities that will naturally come up for more demanding customers that require dedicated servers and fast high profile streams.
Armand Melanson, Publisher, Ultimate E-Marketing & Dropshippers Guide
I have gone through alot of webhosts - TVCNET is the 1st that actually delivers on what they promise. Jim Walker and his team really provide top quality service at bargain prices. I only wish I had known about them sooner!
Henry L. Kemp, Startegic Air Concepts
Startegic Air Concepts is a small home-based consulting firm in narrow niche market of energy conservation in industrial compressed air systems in factories in North America. Dependable and consistent e-mail server performance is "absolutely critical." Several years with TVCNet.com has left us always comfortably secure with their always dependable and consistent performance and professional and friendly service.
Stan Kaplan, President, STANZEEKAY Inc.
Dear Rhonda, As you know, I was extremely hesitant to transfer my Web Hosting services from my "Mega-Hosting" company over to your "smaller" company. My main concern was, that since I work most nights - well into the next morning, I didn't want to lose my "24/7" telephone support.On, many, many, occasions, I found it necessary to use their telephone support, because the Sites were "down", or inaccessible for editing. I was always greeted by a very cheerful "technical support" representative who always had the same cheerful answer. "Yes, we are aware of the problem and our engineers are working on it. "No, I do not know the nature of the problem, nor do I know when it will be fixed." I finally reasoned that if THAT was considered "technical support", I could do without it, and that's when I switched my Site Hosting over to you.
As you know, there have been very few occasions that I have found it necessary to use your technical support. You have kept my Sites on-line and working for me very nearly 100% of the time. "Mega-Company" came nowhere near your excellent record of performance.
Last night, (at about 3AM) I tried to publish to one of my Sites and could not. I got in touch with YOUR technical support people. I was able to communicate directly with your engineering folks, not just a cheerful but clue less voice on the phone. Within about twenty minutes this minor problem was fixed and I was able to go on with my work.
Now I am wondering just which is truly the "mega-company" and which is the "smaller company". Rhonda, you and your staff do a really super job in assisting me with every phase of my Web Site administration. I just want to say "Thanks", and that I am extremely happy that I left the "smaller company" and came over to you.
Thomas Pilicer, President, FCC International & PepperKraft
When this professional team decided to start their own hosting service I was sad to see them go as we had build professional and personal relations while they worked for another well known hosting company. I was a bit skeptical to see another "small" hosting company start. I thought, "they will never match the monster services of the big guys." That was 1999. Since then, we've also tried many other hosting companies and I was so wrong...I think it is their strong "Service AND Training" attitude that is the drive to TVCNet unmatched support, service update constancy, not to mention the strong tech guys behind the scene with whom you'll enjoy Working AND Learning. In this shaky money driven world, doesn't this motto sound a bit strange ... "Fair Pricing and billing - Honesty - Integrity..." You'll know exactly what it means when you work with TVC.
I recommend TVC to anyone: from individual web designers to high end web development firms, and even hosting companies wishing to outsource their hosting needs.
From virtual servers to dedicated servers you will find simply the best services. It is actually hard to believe it's possible at these prices, so if you are like me and can't believe it just try it. Here is the best of the best you can find in hosting standard today. It is only a matter of time before TVC gets the recognition they deserve in the hosting community.
Michele Wandrei, inThree Design
Without TVCNet, I'd be bald!
I very much appreciate your help in assisting me with my client's service question. You continue to amaze me! TVCNet was the best choice I could have made for my hosting. I'm a small account for you, but you take care of me and treat my clients as if I were your best account. Thanks again!
Michael Rhodes, American Modular Technologies
Once again, I am astounded by you and your company's efficiency, professionalism, and courtesy. You guys set the standard...and you can quote me on the site if you want! :-)
Scott Bridges, NB Hosting
I can't begin to express how much I appreciate doing business with TVCNet. It is like a breath of fresh air. They are personable, available, and assistance oriented with a pleasant cooperative attitude. Moreover, they recognize our mutual business needs and goals as well as solutions for difficult circumstances when they arise. Solutions are never more than an email or telephone call away. This is true for me as an account service manager as well as my hosting account customers who get technical support even if I am unavailable although service managers are responsible for the technical and business interface with their hosting account customers. I know, I experienced just such a scenario. Jim Walker was there for me and my customer in a critical situation when I was unavailable.Needless to say, my customer was happy and satisfied and I still have them as my hosting account customer.
If you want a positive business experience hosting web sites, become a Service Manager and start hosting your customers on TVCNet.
Dirk Merkel, Managing Partner, Waferthin Web Works LLC
After having worked with some of the well-known hosting companies in the industry, our expectations had been pretty low. That changed when we discovered TVCNet.We now don't have to worry about the basics anymore: server speed, pricing, and support.
Instead, we can focus on expanding our business with the knowledge the the personal, timely, and competent support we get will help us meet the challenge successfully.
I would like to add that I had a problem with a database on my dedicated server. Both Sachin and Orlando were instrumental in diagnosing the issue and formulating a solution. However, I have to extend my special gratitude to Orlando who really went the extra mile. Not only did he sacrifice his sleep by spending the better part of the night at the NOC installing disks, backing up data, & upgrading the OS. He was also extremely helpful with his advice and know-how. A good job all around. And he did it at no cost-- as a favor to me! What planet are you guys from?
Andy Lambros, President, CyberWeb
Thank you for the great service you provided us for the last year. You run a top-notch operation!
If I hear of any people that need a good hosting solution I will definitely turn them onto you!
Terry Masline, President, Wright Communications
You must be one of the few operations in the world where the price goes down and the service goes up--the price drop was a pleasant surprise, but I've come to expect the great service.
After two years using your service I remain surprised that "Immediate" still remains the literal description of your responses to email.
Thanks again
Shayne M Barr, Sierra Pacific Computer Services
Kudos to Jim Walker and TVCNet. I am a small reseller, managing only a handful of web accounts as a side line to my usual computer service business. Jim Walker has never made me feel like the "little customer". Jim has always been readily available and helpful when I've had questions, even the stupid ones.While doing a throughput demonstration the other day, someone was looking over my shoulder. She claimed to have a GREAT host and was told it was one of the fastest available. Untill I compared the throughtput to ANY of my sites and hers. Her numbers were CONSISTENTLY 25% of what mine were. That's right, TVCNet servers 4 times faster than hers. We did it several times, just so she could be sure. HAHA, once hers is up for renewal, I think I'll have another customer.
Kurt Chang, Service Manager, MeetChina
You give the best Tech support in the World I've seen. Thank God we have a partner like you.
Mr. Jaime G. Chanaga, CISSP CEO, http://www.iqthink.com
It is with nostalgia that our firm moves our web servers in-house and leaves the TVCNET client family. We owe our success in no small part to TVCNET.com.We may leave the TVCNET client family for now, but will always recommend anyone that will listen to you.
Thank you for your high professionalism, second to none!
BigNoseBird.com
External Site Testimonial regarding TVCNet Hardware.
Kathy and Don Gillogly Owners YC2.NET/WriteTrack Publications
Prior experience with other hosting companies has made it evident that the type of service we receive from this great crew of highly efficient people is a rare commodity. We appreciate it immensely and recognize the positive impact it has had on our ability to provide our own clients and customers with great service.The best hardware and software solutions in the world are useless if the people part of the equation is missing. Technical expertise when imparted grudgingly (if at all ) means nothing. We know - we've been that route with the "other guys"
TVCNet's hosting plans and server performance are second to none; but even more important to us, Jim Walker and his tech support staff are without doubt the most customer service oriented group we've encountered since we've been in this business. Response time to any problems or questions that have arisen has been close to immediate even after-hours and on weekends. Thanks to all of you who never seem to hesitate to go the extra mile to find the solution and implement it with a smile.
Greg Raymond, San Diego Web Design
The services and EDUCATION we receive from the TVCNet program go far beyond the norm for this type of service. Not to mention that the ability to make a 100% (usually more) profit on hosting fees alone make me feel strongly that there is no excuse not to have a credit card on file with TVCNet. Lets face it, If you can't make ends meet as a TVCNet service manager, your in the wrong business!
Dave Carlos, Julieta Jay Carlos DMD, Inc.
One thing I would like to say is that you run a very professional organization. I have been more than pleased with the hosting, support, reliability, etc., we have had using TVCNet and will definitely be recommending you to anyone I know that is looking for a host.
Philipp Steimle, SCNA
I've been working as an international reseller with Jim Walker since 1998. Switching to TVCNet.com from a previous provider was the best decision I have ever made for me and my Clients.TVCNet's Hosting plans and server performance are excellent and new products and features are added regularly. The most reliable and competent service we have ever received from a hosting company, along with helpful tips from one of the Internet's top professionals have proven invaluable.
The outstanding expertise, guaranteed fast response and support provided by TVCNet is second to none. TVCNet is our first recommendation for starting an Internet business.
Our sincere thanks to Jim Walker and his staff.
Chris Giminez, Owner, Cyber Scriber Web Site Design
I have done business with a dozen or so hosting services over the few years I have been in business. I have experienced high prices, poor customer service, slow response time to problems, excessive server down time, slow server speeds, slow set up.... I could go on. Jim Walker of TVCNet has somehow found a way to avoid all of these common shortcomings of a hosting company. I have been doing business with TVCNet since 1998 and have watched the tremendous growth of this company take place without the usual breakdown in service that many other companies would excuse as "growing pains".Providing a professional, reliable web site solution from development of the site to hosting is of utmost importance to me. Partnering with TVCNet as a hosting provider helps Cyber Scriber maintain the level of overall quality I demand.
Finding this combination of excellent service, personal-speedy response to problems or questions, and reliability, while maintaining some of the lowest prices available in the industry is truly like finding a diamond in the rough.
Anya Shortridge, Webmaster, Ashes on the Sea
I want to sincerely thank you for the high quality service you provide. The other testimonials I have read here only reinforce how I feel since joining TVCNET. I wanted to switch to TVCNET over 6 months ago. I am sorry I didn't do it back then. I had nothing but trouble at our old web hosting company. When there was a problem, the old host would not respond to email or telephone calls. And there were constant problems. I can't tell you how frustrating it was. Our business gets at least 50% of its customers through our web site, and it is SO important to have near 100% uptime (100% percent being impossible)!You know that commercial where it says "Oh what a relief it is!"? Well, that is precisely how I feel since coming over! You have made yourself available by telephone, email, and Instant Messaging, a feature of your service that I have found to be most helpful. It is such a relief to have a web host who answers my questions and helps out if I have a problem! There was even one night when I was up late working on my web site and I couldn't access it. You had someone working through the night to correct the problem, which was of course fixed in a very short time. Thank you!
You are truly interested in people, which I believe is how you can provide such quality service. You are extremely knowledgeable in the Internet concepts and you stay current with changing technology. That really helps me, since I don't have the time it takes to stay on top of it all anymore.
I just want to thank you again for all you have done and continue to do.
Roberta Murray, TPS Web Engineering
TVCNet must be the company that put the serve into servers! Have you ever been met with the reply "Yes, we can help you with that, but we'll charge you for it." from your server? Have you ever been met with that comment when you were just looking for an answer to a very basic simple question about the features or configuration of the server? Ever get so frustrated at your server that you considered quitting the business? You don't have to feel that way!I am amazed at the level of service that Jim Walker has provided since joining TVCNet. He puts up with what to many would be considered stupid questions without making a person feel like they should already know the answer. The ease of contact and level of support is something of real value to everyone. Being accessible to answer questions and always working to improve the services offered to customers, is something that can't be assigned a value. You may find a cheaper hosting company, but I highly doubt you can find one that is just as concerned with your success as you are, and provides the same level of service. If you are currently looking for hosting services, stop right here. Your search is over!
Darrell King, Web Center Administration
I'm writing this note because I believe unusual service and business efforts deserve recognition. TVCNet has been from Day One an example of everything I want in a hosting company: reliable, honest, competent, fast, available and, above all, unbelievably helpful.The attention to detail that has gone into the service policies of this company is incredible. See the online manuals, the convenient utilities such as the Lookup Tool, or try the chat and email response time to test this statement. All problems, even questions whose answers were ridiculously obvious (after the fact, of course), were addressed quickly and with courtesy... and they were solved.
I thought ys Nehould see this comment from one of our clients:
"You are right about TVCnet, it seems to work very well.
We have now been testing it for some time and it is at least as good as another provider I was using. When downloading large files it sometimes reach over 400 Kbyte/sec while another provider I was using rarely went over 50Kbyte/sec. What slows down some tvc-sites is external stats-requests but we cant blame tvc for that."
This client is located in Sweden!
Valerio Gelpi, Guide 105
After careful research, Guide 105 chose TVCNet as its new hosting provider for its high performance and reliability. Since we moved our servers, we also discovered that not only the service was fast and reliable, but that TVCNet was offering much more than we expected (quite a surprise nowadays), including outstanding, proactive and personal technical support available in real time. Additionally the servers are constantly upgraded to the latest, proven technology, offering features like no other company in the business today.Having been with other hosting providers where their technology and customer service seemed to constantly degrade, I can say that TVCNet is a real find for anybody serious about business on the web.
Joe Engleson, JE Web Design
As a former Internetter customer, and now as a TVCNet customer and business partner, I can honestly say that TVCNet's support goes well beyond anything I've experienced with other service providers. In the years I've known Jim Walker, TVCNet Sales Manager, he's ALWAYS there to help when I've needed it, even when it turned out to be a trivial matter. (I mean, the guy doesn't ever take a break!)So long as I've got clients depending on me ... it's important that I have someone like Jim Walker and a service like TVCNet to depend on!
Lisa Sutton, President, USA Media Websites
Every web hosting company should strive to meet the standards that TVCNet has attained. FAST, DEPENDABLE, and PROFESSIONAL service, every time we need it.
When you've been in business as long as we have here at USA Media Web sites you develop an "instinctive eye" for winning organizations. We honestly can't say enough GREAT things about TVCNet.
We're proud to be an authorized TVCNet member.
Sign On - You will see the difference.
Lawrence Stage, President MediaWeaver
MediaWeaver is proud to be a business partner with TVCNet!
Our clients demand fast and reliable Internet services to support their e-commerce and marketing efforts and TVCNet delivers. From TVCNet quick turnaround on initial setups to the exceptional high quality and timeliness of their technical support, we at MediaWeaver could not be more pleased with the services and the staff at TVCNet.
Mark Wills, Excalibur Data Solutions, Inc.
I would just like to say thanks for the quick responses you have on support questions. I'm truly amazed at the speed of your customer service.
Gerald C. Turry, Internet Athletics Scheduling, IL, U.S.A.
It was a stroke of genius when Internet Athletics Scheduling selected TVCNet to do our web design. Our site is specific to the nuances of athletic administration, but your staff understood and helped to develop a site which promises to become the cutting edge in our industry. We have had nothing but high marks, since our on-line beginning a week ago. In the process of the design, you helped explain, and guide the development. The process was collaborative and the product is exceptional. We could not be happier. Your billing was not only fair, but it identified from the very beginning what kinds of fees would be involved and estimating quite closely to the finished work. We look forward to a long and profitable relationship with TVCNet. We invite your readers to see what.
Richard Riso, Stand Out Designs, CA U.S.A.
We at Stand Out Designs cannot thank you enough for all of your help in developing our web-site. Your immediate response to any and all of our questions has been a tremendous service in the aid of having our web-site completed on time. I know personally, it may have taken me 2-3 times to finally understand the concept, but you stuck with us, giving us the information and knowledge needed. Your service is exemplary, and we look forward to our continued ongoing relationship. If anyone needs a personal referral, please don't hesitate to have them call or e-mail me anytime.
Darrell Glendenning, Cafe Del Rio Coffee, CA U.S.A.
You know, I am really impressed with how fast your server responds. Cafe Del Rio originally chose Cerfnet as our host because they were supposed to be the ultimate in high speed web hosting. Their exorbitant prices eventually became too much and while searching for a new host we came upon your web site. I was impressed with the amount of helpful information it contained and your prices were around one-fifth of what we were paying Cerfnet, so we decided to give you a try. I was immediately impressed with the level of service you provided. You went out of your way to keep us informed of the status of the domain transfer, as if we were your only customer, often even sending messages late at night and on weekends. I've continued to be impressed with the fact that service has remained as good as it started. Another thing I immediately noticed is that the site is quicker on your server than it ever dreamed of being on Cerfnet. It not only has a faster initial response, but transfers faster as well. It seems we had been paying five times as much for a host that has next to no customer service and is slower on top of that. Cerfnet's got nothing on you. You can be sure if anyone ever asks, there is only one hosting service I will recommend... the TVCNet. Thanks for everything.
Thomas Guarino, Spring Valley, CA U.S.A.
I have had hosting service with TVCNet.com since April, 1997. TVCNet has always been able to help me get the site up and running in a very smooth manner. I have been very satisfied with Jim Walker's expertise, grasp of the Web market, and his ability to correct any glitches (very few!) that appeared. His response time is excellent. If you are searching for a competent and responsive Host Server for your site, I highly recommend TVCNet.com!
Jeffrey R. Weiss, Newark, NJ U.S.A.
Here are some of the many reasons I chose TVCNet.com and Jim Walker to "do my site"
1. He is a fine graphic artist who understands what "works" and what doesn't. He shuns the trite and the obvious.
2. Jim is an Internet and computer whiz who knows "everything" about the Internet and computers.
3. He is a person of high principle and is scrupulously fair and honest in his business dealings. He seems to get great pleasure out of his work, and therein, I suspect lies the secret of his success.
4. He has a lot of patience. I bombarded him with phone calls and E-Mail and he always took the time to respond in a positive and constructive manner.
5. His prices are extremely fair. There are a lot of hucksters out there selling cyber snake-oil. Jims' incredibly inclusive approach to his work makes the price he charges insignificant when weighed against the potential returns.
I can recommend Jim Walker and his services to anyone who wants top flight, courteous cutting edge service.
Ramey Doss, Oceanside, CA U.S.A.
I have used TVCNet now for about six months. Before I had tried using other people and companies and I just wasn't satisfied with the results that I had received. I kept thinking to myself that someone had to be better than what I was getting for my money. And then I was referred to TVCNet. Well to make a long story short my search is over. Services have always been done on time, and the rates are the very best of any company that I have ever used. TVCNet has always solved every problem that I have had.
Jason Gold, Indelible Ink Publishing, Inc.
Thank you for your services and professionalism. I truly appreciate the time you took to acquaint me with the ins and outs of the cgi scripts for my site. Your patience and dedication to my satisfaction are above and beyond what may be expected from people in your field. I will recommend you to anyone who I feel may need your services since I know they will be completely satisfied with your work. Again, thank you.
Ian Rosengarten, La Jolla, CA U.S.A.
Jim Walker has made my first small steps into cyberspace a smooth journey for me.
As a consultant, speaker and writer on customer service, I would definitely rate him a 10!
The service has been so good that I almost look forward to having new questions.
Shawn Perry, San Marcos, CA U.S.A.
I guess I owe a debt of gratitude to Jim Walker a.k.a. TVCNet, for guiding me through the early stages of my Internet career. Yes, one year after taking the plunge and learning Web development, I am now the Managing Editor of WEBster magazine an online magazine written for the Web development community.
When I first logged on to the Web, Jim was the only person I spoke to who offered sincere assistance and advice. And this was merely over the phone. When we met for a couple of informal tutorials, he walked me through the process and explained the ins and outs of Web development in clear and concise laymen terms. Over the next few months, I would periodically give him a call, and he would help me over the next barrier. His personalized service is a big reason I've come rely and respect his expertise. And today, I'm working in a growing industry that seems to get bigger and better everyday.
Thanks Jim.
Dave Deavenport, Toleeto Fasteners Intl
I have been working with Jim Walker since 1997.
As a customer service rep. at TVCNet, he helped me get my first web site up and running, not by doing it, but by showing me how, and that has allowed me to continually update and change my site at my convenience. I don't recall ever having a problem with my site being down.
If I had a technical problem, as I did recently with a new e-mail form script, he helped me locate the problem and sent me the code to fix it myself within hours. Great service and extremely knowledgable-- what more could you want?
Thank you for your great, consistent service
Richard F. Bannister - Dublin, Ireland
TVCNet is a great web site hosting service. I have had almost no problems - and the few I have had were sorted out so quickly it was incredible. Full marks!
Richard Attenberg, San Diego, CA USA
Jim Walker has been instrumental in all aspects of design, programming, layout, hosting, and general Internet strategy for my site. I has received prompt, accurate, professional advice; straight answers such as "Scanning & Manipulating a Graphic will take me approximately 20-30 minutes, this task will cost ****", that's what I like to hear.
I would wholeheartedly recommend their services, and will continue using them for all of my site development needs.
Jeremiah Wood, Colorado City, TX USA
TVCNet is a great service provider and hosting service.
Anytime I have had a problem, they have responded quickly and helped me figure out all of my problems. They have wonderful equipment as well as reliable.
Bill Flowers, Owner/Executive Producer, URBANWILD PRODUCTIONS
- "The real test of any technical service is the owner's ability to serve the NOVICE customer without taking advantage. Jim Walker has treated my company's needs with efficiency, timeliness ...and patience! His array of Internet services is both vast and reasonably priced. Jim "gets it"; He respects the customer, he answers his own phone, and he delivers what he promises: a superior product, with superior service. That's the straightest path to repeat business."
(800) 639-6442
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